Privacy Policy

1. Introduction

This Privacy Policy describes how 440 Technologies LLC ("Company," "we," "us") collects, uses, and protects information when you use the Spekco platform ("Service"). By using the Service, you consent to the practices described here.

2. Information We Collect

Account information: When you sign up, we collect your name, email address, company name, and password (stored securely hashed).

Business data: Information you enter into the Service, including customer records, service tickets, product listings, orders, appointments, and payment details.

Payment information: Payment card details are collected and processed by our payment processor, Stripe. We do not store full card numbers on our servers.

Usage data: We automatically collect information about how you interact with the Service, including IP addresses, browser type, pages visited, and timestamps.

Communications: If you contact us for support, we retain the correspondence to help resolve your issue.

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve the Service
• Process transactions and send related notifications
• Send transactional emails (verification, password resets, billing receipts)
• Respond to support requests
• Detect and prevent fraud or abuse
• Comply with legal obligations

We do not sell your personal information to third parties. We do not use your data for advertising purposes.

4. Data Sharing

We share information only in these limited circumstances:

• Service providers: We use third-party services to operate the platform (e.g., AWS for hosting, Stripe for payments, Resend for email delivery, Neon for database hosting). These providers access data only as needed to perform their services.
• Legal requirements: We may disclose information if required by law, regulation, or legal process.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

5. Your Customers' Data

When your customers use the customer portal, their information (name, email, phone, service history, orders) is stored within your account. You are the data controller for your customers' data; we act as a data processor on your behalf. You are responsible for informing your customers about how their data is used and obtaining any required consents.

6. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption in transit (TLS/HTTPS)
• Encryption at rest for sensitive fields (AES-256-GCM)
• Secure password hashing (bcrypt)
• Role-based access controls
• Regular security reviews

No method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. If you close your account, we will delete your data within 90 days, except where retention is required by law or for legitimate business purposes (e.g., billing records).

8. Cookies & Tracking

The Service uses essential cookies for authentication and session management. We do not use third-party tracking cookies or advertising pixels. Usage analytics, if collected, are first-party only.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Object to or restrict certain processing

To exercise these rights, contact us. We will respond within 30 days.

10. Children's Privacy

The Service is not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected data from a child, we will delete it promptly.

11. International Data Transfers

The Service is hosted in the United States (AWS us-east-1). If you access the Service from outside the US, your data will be transferred to and processed in the United States. By using the Service, you consent to this transfer.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a prominent notice within the Service. Your continued use after changes take effect constitutes acceptance.

13. Contact

If you have questions or concerns about this Privacy Policy, contact us.

440 Technologies LLC
Cleveland, Ohio, United States