Save time and money with ticket workflow automation and a fully integrated POS — all in one system.
Spekco helps keep your customers informed from drop-off to “Ready for Pickup” — so your team stays focused on repairs instead of front counter activity.
30-day free trial · No credit card · Unlimited email on every plan
One repair, start to finish
The customer stays informed throughout the process.
Below is an example of a typical service ticket automation. Not only are customers sent updates throughout the ticket lifecycle — they can reply right from their phone, or through the customer portal that comes free for every one of your customers.
- Ticket CITY-2026-0043 · iPhone 13 screen repair
Your shop: Picked the Screen Replacement template
Customer received: We’ve got your iPhone 13 — ticket CITY-2026-0043
Your shop: Set status: Waiting on Parts
Customer received: Quick update: we’re waiting on a part for your repair
Day 2, 2:41pm — the “is it ready yet?” call
Didn’t come. They already knew.
Your shop: Sent the estimate
Customer received: Your repair estimate is ready to approve
approved in the portalYour shop: Marked the part received
Customer received: Your part’s in — back on the bench
Your shop: Set status: Ready for Pickup
Customer received: Ready for pickup
carries a scan code- 5 shop actions.0 messages typed.1 phone call that never came.
However they reply, it lands on the ticket — not in a shared inbox somebody has to watch. SMS available on Pro.
Automated notifications
Every customer update, sent automatically.
Each of these is sent by Spekco without anyone on your team writing it. All are included on every plan at no extra cost, and any of them can be turned off in your settings.
| Message | What triggers it | Included |
|---|---|---|
| Ticket received | Ticket created at drop-off | Every plan |
| Status update | Any status change: in progress, waiting on parts, complete | Every plan |
| Estimate to approve | Estimate sent — customer approves in the portal | Every plan |
| Ready for pickup | Status set to Ready for Pickup — includes a scan code | Every plan |
| Invoice with a pay link | Invoice sent with a link to pay online, any time | Every plan |
| Payment receipt | Payment clears | Every plan |
| Appointment reminder | 24 hours before the booking | Every plan |
| Mail-in updates | Label ready, device received, and shipped back | Every plan |
| Order & shipping notices | Order placed, dispatched, and delivered | Every plan |
| Maintenance reminder | Scheduled service coming due | Every plan |
All customer notifications are included on every plan. There is no per-message charge at any tier.
Ticket templates
Create tickets in one click with repair templates.
Build a template once for the repairs you do most often. Selecting it fills in the ticket automatically, so every member of your team quotes the same job the same way.
What the template fills in
The repair type, every part at your pricing, the labor lines, and the technician checklist. The estimate is calculated from those parts and labor, so no one has to remember what you charge for a given repair.
Consistent pricing on every ticket
Most money lost at intake comes from a forgotten part or under-quoted labor. Templates prevent both, on every ticket and on every shift.
Marketing automation
Customer follow-up that runs on its own.
Set these up once and they keep running in the background — including on the busiest days, when there is no time for marketing.
Post-repair follow-up
A message goes out a set number of days after the device is returned — a thank-you, a care tip, or a request for the review someone would otherwise have to remember to ask for.
Win back past customers
Customers who have not been in for a while are sent a reason to return, without anyone building a list or writing the email.
Abandoned cart reminders
When a customer starts an online order and does not complete it, Spekco follows up so the sale is not simply lost.
Every customer, every job
Built to keep the counter moving
From walk-in drop-off to "your repair is ready" text, Spekco handles the whole journey — so you spend less time on paperwork and more time on the next customer walking through the door.
Built for repair shops
Everything your shop needs. One platform.
Click through the features that matter most to your business.
Repair Tickets
Track every repair from check-in to pickup in a single clean interface. Capture device details, photos, parts used, labor hours, and customer sign-off. Assign technicians, set priorities, and watch status updates flow to the customer automatically.
Built for the trade
Made for people who fix things
for a living
We built Spekco because the software running most repair shops wasn't built for you — it was built for enterprise IT teams. No more $75/month bills, no percentage cuts of every transaction. Just a clean platform that gets out of your way so you can focus on the craft.
Getting started
From signup to first ticket in under 30 minutes
Sign up + brand
Create your account, add your logo and brand colors. Your portal goes live instantly.
Set up services
Add your repair services, pricing, parts, and team. Connect Stripe or Square for payments.
Start serving
Take your first ticket, ring up your first POS sale, and watch the dashboard light up.
Pricing
Half the price of the leaders
No hidden fees, no setup costs, no percentage of your revenue.
Basic
Single-location shops getting started.
- Unlimited tickets
- Customer portal
- Parts + inventory
Pro
Everything to run a growing shop.
- Online shop + POS
- Up to 5 locations
- Appointments + scheduling
Enterprise
Multi-location operations with custom needs.
- Unlimited locations
- Custom domain
- Dedicated support
Integrations
Cloud-native. Integration-ready.
Built on modern infrastructure with real integrations — not plugins. Connect the tools you already use, or let ours handle it out of the box.
QuickBooks Online
Native sync of invoices, payments, POS sales, refunds, and cash drawer.
Stripe
Card payments, subscriptions, and in-person POS terminals.
Square
Alternative card processor — switch gateways with one click.
SMS
Automated customer status updates and notifications via text.
Transactional receipts, verification, and marketing delivery.
Shipping
Label generation and multi-carrier tracking for every order.
Tax
Real-time sales tax lookup by address or ZIP code.
Scheduling
Built-in appointment booking and capacity management.
Workflow Automation
Automated customer notifications and follow-up sequences.
Ready to run your
shop better?
30-day free trial. No credit card. No setup fees. Cancel anytime.