Services & Retail, One Platform
The complete platform for modern service businesses. Manage services, sell parts and accessories online, serve customers through a branded portal — all in one place.
No credit card required · 30-day free trial · Cancel anytime
30-Day
Free Trial
$0
Setup Fees
0%
Platform Transaction Fees
24/7
Customer Portal Access
Everything your business needs — services and retail
Spekco combines service management and a full online shop into one streamlined platform — no integrations required.
Service Ticket Management
Create, assign, and track every job from intake to pickup. Custom statuses, tech assignment, and automated customer updates built in.
Built-In Online Shop
Sell parts, accessories, and merchandise through a full e-commerce storefront with categories, variants, promo codes, and Stripe checkout.
Customer Self-Service Portal
Customers check service status, approve estimates, pay invoices, and shop online — all through a branded portal at your subdomain.
Parts & Inventory Control
Real-time stock tracking, low-stock alerts, and automatic part deduction when items are used on tickets. Never get caught without a part.
Appointment Scheduling
Configurable time slots, online booking through the customer portal, and a clear calendar view for your front desk.
Equipment Pickup Service
Customers schedule equipment pickups from their address. Configurable radius, flat or per-mile fees, and auto-geocoded locations.
Equipment & Device Tracking
Customers register their devices for faster check-in, warranty tracking, and proactive maintenance reminders via email.
Integrated Payments
Accept Stripe payments online or in-person — for both services and shop orders. Invoices, deposits, and checkout in one place.
Multi-Location Management
Run multiple shop locations from one account. Location-specific staff, tickets, scheduling, and reporting — all under one roof.
Reports & Analytics
Revenue trends, technician performance, ticket volume, shop sales analytics, and customer insights to drive smarter decisions.
Service Tickets
Open
24
In Progress
12
Ready
7
Revenue MTD
$8.4k
iPhone 15 Pro — Screen
Alex T.
MacBook Air M2 — Battery
Sam K.
Samsung S24 — Charging
Alex T.
iPad Pro — Water Damage
Jordan M.
Nintendo Switch — Joy-Con
Sam K.
The service workflow built for real shops
From the moment a customer walks in to the moment they pick up their device, Spekco keeps everything organized and everyone informed.
- Custom ticket statuses that match your workflow
- Assign tickets to specific technicians
- Automated SMS and email status updates
- Appointment scheduling & equipment pickup service
- Device catalog with equipment tracking & maintenance reminders
- Searchable ticket history and customer timeline
Sell parts and accessories alongside services
Turn your shop into a retail business too. A full e-commerce storefront is built right into the customer portal — no third-party integrations needed.
- Product catalog with images, variants, and nested categories
- Promo codes with percentage or fixed-amount discounts
- Inventory tracking with low-stock alerts per variant
- Stripe-powered checkout — cards, Apple Pay, Google Pay
- Order management with status tracking and fulfillment
- Sales analytics: revenue, top products, and order trends
Acme Services
Online Shop
iPhone 15 Screen
USB-C Charging Cable
MacBook Charger 67W
AirPods Pro Case
2 items in cart
$62.98
Acme Services
Customer Portal
RPR-0042
iPhone 15 Pro
Cracked screen replacement
Technician
Alex T.
Est. Ready
Today by 4pm
Estimate Ready for Approval
Screen replacement — $189.00
Give customers the transparency they expect
Stop fielding “is my phone ready yet?” calls. The branded customer portal lets customers track services, shop your store, and pay invoices 24/7.
- Branded portal at your own subdomain
- Real-time service status and progress updates
- Online estimate approval with one click
- Browse and buy from your online shop
- Secure invoice & checkout payment via Stripe
- Complete device history for returning customers
Let customers schedule pickups from their door
No other platform lets customers request equipment pickup, choose a time slot, and have your team pick it up — all through a self-service portal. Set a radius, configure fees, and approve requests before dispatching.
- Customers choose drop-off or pickup at service request
- Auto-geocoded locations with configurable pickup radius
- Flat-rate or per-mile pickup fees — fully customizable
- Staff reviews and approves pickup requests before dispatch
- Per-location pickup settings — enable only where you offer it
- Appointment slots with capacity limits and calendar view
Acme Services
Schedule a Pickup
Service Type
Drop-off
Pickup
Nearest Location
Downtown Location
2.4 mi away · Pickup fee: $15.00
Date
March 18, 2026
Time Slot
10:00 AM
Pickup Address
123 Main Street, Apt 4B
Pending approval by shop staff
POS Terminal
Register OpenACM-0042 · Screen replacement
Screen Protector (iPhone 15) × 2
USB-C Charging Cable
Repairs, retail, and register — one transaction
Ring up a screen repair, add a case and screen protector, apply a promo code, and collect one payment — all in a single POS transaction. No other platform unifies services and retail at the register like this.
- Mixed POS cart: repair ticket payments + product sales together
- Tax applies only to products — ticket payments are pre-tax
- Promo codes apply to product subtotal automatically
- Cash and card payment with register sessions per location
- Walk-in customers or link to existing customer profiles
- Single receipt for repairs and products — print or email
Full order lifecycle from click to delivery
Manage every order — online and in-store — from one dashboard. Track fulfillment, process returns, reconcile the register, and analyze sales across every channel.
- Unified order list with channel filter (online, POS, returns)
- Per-variant inventory with low-stock alerts and CSV import/export
- Shipping fulfillment with tracking numbers and notifications
- Customer return requests with approve, reject, and refund workflow
- Cash drawer with register sessions, pay-in/out, and auto-reconciliation
- End-of-day reports by staff, payment method, and hourly breakdown
Orders & Fulfillment
Pending
8
Shipped
12
Returns
3
Revenue
$2.4k
Sarah J. · 3 items
$87.97
Walk-in · 1 item + ticket
$235.41
Mike C. · 2 items
$62.98
Lisa P. · 1 item
$49.99
Tom H. · 2 items
$44.98
Why businesses choose Spekco
Up and running in 30 minutes
Import your existing customers, set up your team and shop, and take your first ticket on day one.
Your data is always yours
Full data export at any time, no lock-in. We earn your business every month.
Save 5+ hours every week
Automated notifications, the customer portal, and online shop eliminate most of your inbound calls and walk-in overhead.
How it works
From intake to payment — for services and retail.
Sign Up & Customize
Create your account in under 2 minutes. Add your logo, brand colors, services, and team. Your branded customer portal goes live instantly at your own subdomain.
Start Taking Work
Log service tickets at the counter or let customers self-serve through your portal. List products in your online shop. Accept appointments and pickup requests.
Manage & Get Paid
Track every service and order in one dashboard. Customers get real-time status updates. Collect payment online via Stripe or in-person at the POS register.
Built for how you actually work
Not just another SaaS dashboard — a platform designed around real service business workflows.
Stop fielding status calls
Customers check their own service status, approve estimates, and pay invoices through your branded portal — 24/7, without calling you.
Sell while you serve
Your online shop runs alongside your service desk. Sell cases, cables, parts, and accessories — in-store via POS or shipped to their door.
One dashboard, every location
Multi-location staff, tickets, scheduling, inventory, and reporting — all under one roof. Each location gets its own POS register and appointment slots.
Simple, transparent pricing
One price. All features. No hidden fees.
Basic
Perfect for single-location shops just getting started.
- 1 location
- Up to 2 staff accounts
- Unlimited tickets
- Customer portal
- Email notifications
- Basic reports
Pro
Everything you need to run a growing service and retail business.
- Up to 5 locations
- Unlimited staff accounts
- Unlimited tickets
- Customer portal with custom branding
- Online shop with product catalog
- Point of sale (POS) terminal
- Product reviews, returns & refunds
- Promo codes & inventory management
- Appointment scheduling & pickup service
- Portal themes & font customization
- SMS + email notifications
- Advanced reports & analytics
Enterprise
For large operations that need dedicated support and custom setup.
- Unlimited locations
- Unlimited staff accounts
- Everything in Pro
- Custom domain
- Dedicated onboarding
- SLA support
- Priority feature requests
- Volume pricing
All plans include a 30-day free trial. No credit card required to start.
Compare plans in detail
Every feature, side by side. No surprises.
| Feature | Basic $9.99/mo | Pro $29.99/mo Popular | Enterprise $99.99/mo |
|---|---|---|---|
| Account | |||
| Locations | 1 | Up to 5 | Unlimited |
| Staff accounts | Up to 2 | Unlimited | Unlimited |
| Service tickets | Unlimited | Unlimited | Unlimited |
| Customers | Unlimited | Unlimited | Unlimited |
| Core Features | |||
| Service ticket management | |||
| Customer management (CRM) | |||
| Parts & inventory | |||
| Estimate & invoicing | |||
| Stripe payment collection | |||
| Basic reports | |||
| Online Shop & POS | |||
| Product catalog & storefront | |||
| Categories & nested hierarchy | |||
| Product variants (size, color, etc.) | |||
| Promo codes & discounts | |||
| Order management & fulfillment | |||
| Product reviews & ratings | |||
| Return & refund management | |||
| Point of sale (POS) terminal | |||
| Cash drawer & register sessions | |||
| Shop sales analytics | |||
| Customer Portal | |||
| Customer self-service portal | |||
| Real-time ticket tracking | |||
| Online estimate approval | |||
| Online invoice payment | |||
| Online shop browsing & checkout | |||
| Custom logo & branding | |||
| Portal theme & font selection | |||
| Custom domain | |||
| Operations | |||
| Multi-location management | |||
| Appointment scheduling | |||
| Equipment pickup service | |||
| Equipment & maintenance tracking | |||
| Advanced reports & analytics | |||
| Notifications | |||
| Automated email notifications | |||
| SMS notifications (Twilio) | |||
| Webhooks / integrations | |||
| Security & Support | |||
| Two-factor authentication (2FA) | |||
| AES-256 secret encryption | |||
| API access | |||
| Dedicated onboarding | |||
| SLA support | |||
| Priority feature requests | |||
| Subscribe Now | Subscribe Now | Subscribe Now | |
Spekco vs the alternatives
We built Spekco because the existing tools were either too complex, too expensive, or missing features service businesses actually need — like an online shop.
| Feature | Spekco ★ Our pick | RepairDesk | RepairShopr | Fixably |
|---|---|---|---|---|
| Starting price (monthly) | $9.99 | $75 | $79 | $99 |
| Free trial length | 30 days | 14 days | 14 days | 14 days |
| No credit card to start | ||||
| Customer self-service portal | Partial | |||
| Built-in online shop | ||||
| Online estimate approval | Partial | |||
| Stripe / card payments | ||||
| No platform transaction fee | ||||
| Parts & inventory | ||||
| Equipment pickup service | ||||
| Equipment maintenance tracking | Partial | |||
| Appointment scheduling | ||||
| Multi-location support | ||||
| SMS notifications | ||||
| Two-factor authentication | ||||
| Custom portal branding | ||||
| Custom domain | Partial | |||
| API / webhooks | Partial | |||
| Pickup / delivery scheduling | ||||
| Unified POS (repairs + retail) | ||||
| Return & refund management | Partial | |||
| Typical setup time | ~30 min | ~2–3 hrs | ~3–4 hrs | ~2–3 hrs |
Comparison based on publicly available information as of March 2026. Features and pricing may vary — verify with each vendor.
Try Spekco free for 30 days
The longest free trial in the industry. No credit card, no commitment — just a better way to run your business.
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